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Privacy Policy

At Livewell Clinic Pharmacy, we are committed to protecting your privacy and ensuring that your personal data is handled securely, lawfully and transparently. This Privacy Policy explains how we collect, use, store and protect your information when you use our website or pharmacy services.

Please read this policy carefully before registering with us or submitting any personal information. If you have any questions, please contact us and we will be happy to assist.

1. Legal Framework

We process personal data in accordance with:

  • The UK General Data Protection Regulation (UK GDPR)

  • The Data Protection Act 2018

  • Applicable healthcare and pharmacy regulatory requirements

We are committed to complying with all relevant data protection and confidentiality obligations.

2. Information We Collect

When you register with or use Livewell Clinic Pharmacy, we may collect and process the following types of information:

Personal Information

  • Name, address, date of birth and contact details

  • Identification details where required for verification

  • Account login details

Health and Prescription Information

  • Medical history and consultation responses

  • Prescription details

  • Information provided in connection with pharmacy services

Transaction Information

  • Details of orders and payments

  • Records of correspondence relating to your orders

Website Usage Information

  • Information submitted through online forms

  • Details of your visits to our website

  • Technical data such as IP address, browser type and device information

Communications

  • Information provided when you contact us by phone, email or through our website

  • Responses to surveys or feedback forms (where participation is voluntary)

3. How We Use Your Information

We collect and use your information for the following purposes:

  • To process and fulfil your orders

  • To provide pharmacy services, including dispensing and clinical services

  • To verify your identity where required

  • To manage your registered account

  • To comply with our legal, regulatory and professional obligations

  • To maintain accurate clinical and pharmacy records

  • To respond to your enquiries and provide customer support

  • To improve our services and website functionality

  • To monitor and audit the quality and safety of our services

  • To send service-related communications

Where you have provided consent, we may also send information about products or services that may be of interest to you. You may opt out of marketing communications at any time.

We will never sell your personal data.

4. Sharing Your Information

We may share your information with trusted third parties where necessary to deliver our services, including:

  • Licensed wholesalers and suppliers

  • Courier or delivery providers

  • IT service providers

  • Payment processors

  • Regulatory or legal authorities where required

These organisations will only receive the information necessary to provide their services and are contractually required to keep your data secure and confidential.

5. Data Accuracy

We take reasonable steps to ensure that the information we hold about you is accurate and up to date. Please inform us promptly if your personal details change so that we can update our records.

6. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. These measures include:

  • Secure, password-protected systems

  • Encrypted data transmission where appropriate

  • Restricted staff access to confidential information

  • Secure storage of records

All personal data is handled confidentially in line with professional pharmacy standards.

7. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing personal information.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request erasure of your data (where legally permitted)

  • Restrict or object to certain types of processing

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests to access your information may be subject to identity verification. We do not normally charge a fee unless a request is manifestly unfounded or excessive.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. Any updates will be published on this page. Continued use of our website and services after changes are posted constitutes acceptance of the updated policy.

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